FAQs

Frequently Asked Questions

NOVASTAR SUPPORT CENTER

Find answers about our LED light therapy products, OEM/ODM services, quality assurance, and international orders.

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Explore answers to the most common questions about working with NOVASTAR.

Industry Basics

Product Technology & Performance

Products & Selection

OEM/ODM Services

MOQ & Samples

Quality & Compliance

Orders & Shipping

Payment & Aftersales Support

01. Industry Basics

Learn the fundamentals of red light therapy, photobiomodulation, wavelengths, and common applications.

What is red light therapy?

Red light therapy is a non-invasive, light-based technology that uses specific wavelengths of visible red and, in many devices, near-infrared light. It is commonly associated with photobiomodulation (PBM), a process being studied for its effects on cellular activity.
Red light therapy devices are used in skincare, wellness, fitness recovery, and other applications. Their intended purposes and performance depend on the device design, light output, and supporting evidence.

Red light therapy works by delivering specific wavelengths of red and near-infrared light to the skin and underlying tissues. This process is commonly known as photobiomodulation (PBM).
When light is absorbed by cellular components, it may influence mitochondrial activity, cellular energy metabolism, and biological signaling pathways. These mechanisms are being studied for their potential roles in skin health, tissue recovery, and overall wellness.
The effects of red light therapy depend on several factors, including wavelength, irradiance, treatment duration, distance from the light source, and total light dose.

The main difference between red light and near-infrared (NIR) light is their wavelength, visibility, and how they interact with biological tissues.
Red Light (Typically 620–700 nm): Red light is visible to the human eye and is commonly used in LED skincare and facial rejuvenation devices. It is often studied for its potential effects on skin health, collagen production, and overall skin appearance.
Near-Infrared Light (Typically 700–1100 nm): Near-infrared light is generally invisible to the human eye. Certain NIR wavelengths can penetrate deeper into biological tissues than visible red light, making them of interest for applications involving muscles, joints, and tissue recovery.
Combined Red + NIR Light: Many red light therapy devices combine both wavelengths to support applications targeting different tissue depths. The actual effects depend on the wavelength, irradiance, treatment duration, and device design.

Long-term red light therapy use does not make the body suddenly “younger.” A more realistic view is that it may help the body maintain better daily function over time. Red and near-infrared light may support mitochondrial activity, which helps cells produce energy more efficiently. When cells have better energy support, the body may recover better, manage daily stress more smoothly, and maintain normal repair processes. With consistent use, users may notice support in areas such as skin appearance, muscle recovery, joint comfort, energy, and general wellness. Over the long term, red light therapy may also support healthy inflammation response and cellular maintenance. It should not be promoted as a replacement for sleep, exercise, nutrition, or medical care. It works better as a supportive wellness technology that fits into a healthy lifestyle. For brands, distributors, and wellness product lines, this means red light therapy devices can be positioned beyond beauty care. They can also be used for recovery, healthy aging, daily wellness, and long-term body maintenance. Device quality, wavelength design, irradiance, coverage area, heat control, and clear user guidance are all important for long-term customer satisfaction.

Yes, red light therapy may help improve the appearance of acne marks, sun damage, and uneven skin tone, but it should not be described as a quick “fix”. Red light may help calm skin inflammation, support microcirculation, and assist the skin’s natural repair process. For acne-prone skin, this can help reduce visible redness and support a smoother-looking complexion over time. For acne marks and uneven texture, the main value is collagen support. Red light may help stimulate fibroblast activity, which is related to collagen production. With consistent use, the skin may look smoother, healthier, and more balanced. For sun damage and uneven tone, red light therapy does not work like a bleaching or peeling treatment. It supports skin repair and cellular function more gently, helping the complexion look fresher and more even with regular use. For brands, distributors, and beauty product lines, red light therapy devices can be positioned for skin wellness, acne-prone skin support, redness relief, texture improvement, and overall complexion care. The wording should stay realistic: use “improve the appearance of,” “support clearer-looking skin,” and “promote a more even-looking complexion,” instead of “cure acne” or “erase scars.”

Red light therapy supports dormant hair follicles by improving the scalp environment, instead of forcing a drug-based reaction. Specific red and near-infrared wavelengths may help follicle cells produce more energy, support better scalp microcirculation, and reduce inflammation around the hair follicle. When the scalp receives better energy, oxygen, and nutrient support, weak or resting follicles may have a better chance to return to a healthier growth cycle. It is not an overnight hair-growth solution. Results usually require consistent use over several months. For brands, distributors, and wellness product lines, red light therapy hair devices can be positioned as a non-invasive, drug-free solution to support scalp health, reduce shedding, and promote fuller-looking hair over time.

Yes, red light therapy may help improve the appearance of fine lines, mild sagging skin, dark circles, and tired-looking under-eye areas, but it should not be presented as a quick fix. Red and near-infrared light may help skin cells produce more energy, support collagen and elastin production, and improve microcirculation. With consistent use, the skin may look smoother, firmer, and healthier over time. For fine lines, red light therapy may support natural skin repair and collagen remodeling. For early sagging, it may help improve firmness and elasticity. For dark circles and under-eye bags, it may support better circulation and make the eye area look fresher. However, red light therapy has limits. It cannot fully correct advanced sagging, deep wrinkles, or structural facial changes. These cases may still require professional aesthetic treatments. For brands, distributors, and beauty product lines, red light therapy devices can be positioned for facial rejuvenation, fine-line care, skin firmness support, under-eye care, and overall skin wellness. More responsible wording includes “improve the appearance of fine lines,” “support firmer-looking skin,” and “promote healthier-looking skin.”

Yes, red light therapy may help support recovery from old injuries and chronic pain, especially when discomfort is related to poor tissue repair, low-grade inflammation, or reduced circulation. Near-infrared light can reach deeper areas such as muscles, tendons, ligaments, and joints. It may help cells produce more energy, support microcirculation, and assist the body’s natural repair process. In simple terms, it helps create a better recovery environment for tissues that may not have fully healed. For users, this may support joint comfort, muscle recovery, old sports injury care, daily soreness relief, and general mobility. However, red light therapy should not be promoted as a guaranteed cure or a replacement for medical diagnosis. For brands, distributors, and recovery product lines, red light therapy devices can be positioned for pain management support, sports recovery, joint comfort, muscle relaxation, and daily wellness. More responsible wording includes “support tissue repair,” “help improve circulation,” “support joint comfort,” and “assist recovery from daily soreness.”

Yes, red light therapy may help support muscle performance, endurance, and workout recovery, but it should not be presented as a replacement for training. Red and near-infrared light may help muscle cells produce energy more efficiently. When muscles have better energy support, they may perform better during exercise, resist fatigue longer, and recover faster after training. Before exercise, red light therapy may help support blood flow, muscle readiness, and power output. After exercise, it may help reduce soreness, support muscle repair, and improve recovery between workouts. It does not build muscle by itself. The best results usually come when red light therapy is used together with regular training, proper nutrition, and enough rest. For brands, distributors, fitness recovery centers, and sports wellness product lines, red light therapy devices can be positioned for muscle recovery, performance support, endurance support, fatigue management, and post-workout care. More responsible wording includes “support muscle performance,” “help improve recovery,” and “support endurance.”

Yes, red light therapy may help users train more efficiently and recover better, but it should not be presented as a shortcut to replace exercise. Red and near-infrared light may help muscle cells produce energy more efficiently, support blood flow, improve oxygen use, and reduce exercise-related inflammation. This can help the body recover faster after training and prepare better for the next workout. Before exercise, red light therapy may support muscle readiness and performance. After exercise, it may help reduce soreness, support tissue repair, and improve recovery between sessions. It does not build muscle by itself. The best results usually come when red light therapy is combined with regular training, proper nutrition, and enough rest. For brands, distributors, gyms, fitness recovery centers, and sports wellness product lines, red light therapy devices can be positioned for workout recovery, muscle performance support, soreness relief, fatigue management, and training efficiency. More responsible wording includes “support workout recovery,” “help reduce post-exercise soreness,” and “help users recover better between sessions.”

Red light therapy works by using specific red and near-infrared wavelengths to support cellular energy production. In simple terms, the light may reach the mitochondria, which are the energy centers of the cells. When cells produce energy more efficiently, the body may support repair, recovery, and daily function better. This is why red light therapy is often used for skin wellness, muscle recovery, joint comfort, workout support, energy support, and general wellness routines. It does not work like a quick stimulant. Instead, it helps support the body’s natural recovery and maintenance process. Correct usage matters. Wavelength design, irradiance, treatment distance, session time, and usage frequency can all affect the user experience. More time does not always mean better results. For brands, distributors, wellness centers, gyms, and beauty product lines, red light therapy devices can be positioned as non-invasive wellness tools for recovery, skin care, performance support, and daily health routines. More responsible wording includes “support cellular energy,” “help improve recovery,” “support skin wellness,” and “promote overall vitality.”

Red light therapy supports cellular energy by using specific red and near-infrared wavelengths to help the mitochondria work more efficiently. Mitochondria are the energy centers of the cells, and they help produce ATP, the basic energy your body uses for repair, recovery, movement, and daily function. When cells have better energy support, the body may feel less tired, recover more smoothly, and maintain better overall function during the day. This is why red light therapy is often used for wellness, workout recovery, skin health, joint comfort, and daily vitality support. It does not work like caffeine or a short-term stimulant. Instead of simply masking tiredness, red light therapy may help support the body’s natural energy production process. For users, consistent use may support steadier energy, better recovery, and improved overall wellness. For brands, distributors, wellness centers, and fitness product lines, red light therapy devices can be positioned as non-invasive tools for energy support, recovery care, and daily wellness routines.

Yes, red light therapy may help support muscle recovery, physical performance, and training efficiency when used together with regular exercise, proper nutrition, and enough rest. Red and near-infrared light may help muscle cells produce energy more efficiently. This can support better muscle readiness before training and smoother recovery after exercise. Before a workout, red light therapy may help support blood flow, muscle activation, and performance output. After a workout, it may help reduce soreness, support tissue repair, and improve recovery between sessions. It does not replace training or build muscle on its own. Its value is in helping the body recover better, manage exercise-related stress, and prepare more effectively for the next workout. For gyms, fitness recovery centers, sports wellness brands, and distributors, red light therapy devices can be positioned for muscle recovery, workout support, fatigue management, performance care, and post-training wellness routines.

02. Product Technology & Performance

Understand the key technical specifications of LED light therapy devices, including irradiance, energy density, wavelengths, LED configurations, pulse modes, and thermal management.

What are the key specifications of an LED red light therapy device?

Key specifications include wavelengths, irradiance, energy density, LED quantity, beam angle, power consumption, treatment area, timer settings, brightness levels, and pulse modes. These parameters help determine a device’s light output, coverage, functionality, and suitability for different applications. Actual performance also depends on optical design, operating distance, and thermal management.

Irradiance refers to the amount of optical power delivered to a specific surface area, typically measured in milliwatts per square centimeter (mW/cm²). It indicates the intensity of light reaching the treatment area at a specified distance. Irradiance is an important parameter when evaluating LED therapy devices because it influences the energy delivered over time. Measurements should always specify the testing distance and conditions to ensure meaningful product comparisons.

Irradiance measures the optical power reaching a surface per unit area, expressed in mW/cm², while energy density measures the total light energy delivered per unit area over a specific period, expressed in J/cm². For continuous light at constant irradiance, energy density is calculated by multiplying irradiance by exposure time in seconds and dividing by 1,000. Both parameters are important for evaluating light exposure and comparing device specifications under consistent testing conditions.

Not necessarily. Electrical wattage indicates power consumption rather than the actual optical energy delivered to the treatment area. Device performance also depends on LED efficiency, irradiance, wavelength accuracy, optical design, beam angle, and thermal management. A higher-wattage device does not automatically provide better light distribution or more effective treatment. Irradiance measurements, coverage, and intended application should be considered alongside electrical power when comparing products.

LED chip configurations can influence light output, wavelength distribution, coverage, power efficiency, and thermal performance. Devices may use single-wavelength LEDs, multi-wavelength combinations, or different LED packaging technologies depending on their design requirements. LED quantity alone does not determine performance, as chip efficiency, drive current, optical arrangement, and heat dissipation also play important roles. The appropriate configuration depends on the intended application and product specifications.

Continuous mode delivers light without intentional periodic interruption, while pulsed mode switches or modulates the light output at a specified frequency, typically measured in hertz (Hz). Pulse settings may offer additional operating flexibility for different product designs and usage preferences. However, pulsed operation is not inherently more effective than continuous operation. Performance comparisons should consider pulse frequency, duty cycle, peak irradiance, average irradiance, and the intended application.

Near-infrared (NIR) light typically used in LED therapy devices, such as 810 nm, 830 nm, and 850 nm, lies beyond or near the upper limit of human visual sensitivity. As a result, NIR LEDs may appear very dim or completely invisible even when operating normally. Some 850 nm LEDs may produce a faint red glow. Visible brightness is not a reliable indicator of NIR output, so appropriate optical measurement equipment is required to verify performance.

LED quantity, spacing, and beam angle influence how light is distributed across the treatment area. A narrower beam angle concentrates light into a smaller region, while a wider beam angle generally provides broader coverage at a given distance. Increasing LED quantity may improve coverage or uniformity, but actual results depend on optical design, LED arrangement, and operating distance. Effective coverage should be evaluated using measured irradiance distribution rather than LED count alone.

Thermal management helps control the heat generated by LEDs, drivers, and other electronic components during operation. Excessive temperatures can reduce LED efficiency, affect light output stability, shorten component lifespan, and impact user comfort. Depending on the product design, thermal management may include aluminum housings, heat sinks, ventilation, or cooling fans. Proper thermal design supports consistent performance, product reliability, and safe operation within specified conditions.

Yes. NOVASTAR offers OEM/ODM customization options for LED wavelengths, chip configurations, optical design, brightness levels, timer settings, pulse modes, controllers, and other technical features. Available options depend on the product platform, engineering feasibility, and target market requirements. Our engineering team evaluates customer specifications and develops suitable solutions while considering performance, reliability, manufacturing requirements, and applicable compliance standards.

03. Products & Selection

Explore our LED light therapy product range and learn how to select suitable devices based on applications, product features, performance requirements, and target markets.

What types of LED red light therapy products does NOVASTAR offer?

NOVASTAR offers a range of LED light therapy products, including facial masks, full-size and portable panels, desktop devices, therapy mats, wearable and flexible devices, handheld beauty devices, and hair and scalp care solutions. Our product portfolio supports different applications, including skincare, wellness, fitness recovery, and professional beauty settings. OEM/ODM customization options are available for selected product models.

Product selection should consider your target customers, intended applications, market positioning, budget, and regulatory requirements. Facial masks are commonly selected for skincare applications, while panels and mats are suitable for broader body coverage. Portable and handheld devices offer flexibility for personal use. NOVASTAR can help evaluate product specifications, features, and customization options based on your business requirements.

LED facial masks are designed to fit around the face and provide targeted light exposure for facial skincare applications. Red light therapy panels generally offer larger illumination areas and greater flexibility for treating different body regions. Masks emphasize wearable convenience and facial coverage, while panels provide adjustable operating distances and positioning options. The most suitable choice depends on the intended application, user preferences, and product specifications.

Full-size red light therapy panels generally provide larger illumination areas and are commonly used in homes, wellness centers, gyms, and professional facilities. Portable panels are more compact, easier to transport, and suitable for targeted applications or limited spaces. Differences may include LED quantity, power consumption, dimensions, mounting options, and control functions. Product selection should be based on coverage requirements, installation conditions, and intended use.

Red light therapy panels provide light exposure from a distance and offer flexible positioning for different body areas. Therapy mats are designed for close-contact or near-contact applications and may provide a more convenient format for relaxation and body coverage. The appropriate choice depends on the intended application, preferred usage method, available space, and product specifications. Irradiance, coverage, comfort, and operating instructions should also be considered.

Wearable and flexible LED therapy devices are designed to adapt to different body contours, offering convenient and targeted light exposure. Their lightweight and flexible construction can improve comfort and ease of use in various settings. Depending on the model, features may include adjustable straps, multiple wavelengths, brightness settings, and timer functions. These products are suitable for brands seeking compact and user-friendly wellness solutions.

Important factors include wavelength options, LED quantity, irradiance, facial coverage, material quality, comfort, weight, and control functions. Buyers should also consider treatment modes, timer settings, brightness adjustment, power supply, and ease of cleaning. For brand owners and distributors, product appearance, packaging, customization options, and applicable safety documentation are also important when evaluating different models.

When comparing red light therapy panels, consider wavelengths, irradiance at specified distances, LED quantity, optical design, beam angle, illumination coverage, power consumption, and cooling systems. Additional factors include product dimensions, mounting options, timer functions, brightness adjustment, pulse settings, and available test reports. Comparing products under consistent measurement conditions helps buyers identify suitable models for their target applications and market positioning.

NOVASTAR offers LED light therapy products for various settings, including homes, beauty salons, spas, gyms, wellness centers, and other professional environments. Different models are designed with specific features, dimensions, control options, and installation requirements. Product suitability depends on the intended application, technical specifications, operating conditions, and applicable market regulations. Our team can help customers select appropriate solutions for their business needs.

Yes. NOVASTAR provides product selection support for brands, importers, distributors, and OEM/ODM partners. Our team considers your target market, customer preferences, intended applications, budget, technical requirements, and customization needs. Based on these factors, we can recommend suitable product models, available configurations, and development options to support your product sourcing and market launch plans.

04. OEM/ODM Services

Explore NOVASTAR’s OEM/ODM services, including product development, customization options, prototyping, sample approval, manufacturing, and private label solutions for global brands.

What OEM/ODM services does NOVASTAR provide?

NOVASTAR provides comprehensive OEM/ODM services for LED light therapy and beauty wellness devices, including:
Product Development: Concept development and industrial design.
Engineering & Customization: Structural, optical, and electronic solutions.
Prototyping & Testing: Sample development, evaluation, and testing.
Manufacturing: Scalable production and quality control.
Private Label Solutions: Custom logos, branding, and packaging.
Logistics & Support: International shipping and after-sales assistance.
Our one-stop services help global brands develop differentiated products and bring them to market efficiently.

OEM (Original Equipment Manufacturing) focuses on producing products according to a customer’s specifications, designs, or branding requirements. ODM (Original Design Manufacturing) includes product design and development services, allowing customers to customize existing solutions or develop new products.
OEM: Manufacturing based on customer-defined requirements.
ODM: Product design, engineering, and manufacturing support.
Private Label: Applying your brand identity to suitable existing products.
NOVASTAR offers flexible solutions based on your product development needs, budget, and target market.

MOQ varies by product category and the level of customization required. For OEM orders using our existing product platforms with logo and packaging customization, MOQ typically starts at 50-100 units per SKU. For full ODM projects involving new tooling, custom enclosures, or bespoke electronics, MOQ is generally higher – starting at 200-500 units – to amortize tooling and setup costs. We are open to discussing pilot runs for new clients and can provide a project-specific MOQ during the initial consultation based on your product type and customization scope.
Besides, MOQ 300PCS with LOGO and color box customized with free charge.
If you only need a small trial order, like 20-100PCS with your own brand for start, just pay few customization fee is ok.
No MOQ if accept our neutral products and packages.
Dropshipping is acceptable also.

Yes. NOVASTAR supports new product development from initial concepts to production-ready solutions, including industrial design, structural engineering, optical and electronic development, prototyping, and testing. Our team evaluates technical feasibility, product requirements, and manufacturing considerations to develop customized solutions that align with your brand vision and target market.

NOVASTAR offers customization of LED wavelengths, chip configurations, LED quantity, beam angles, brightness levels, timer settings, pulse modes, controllers, displays, and user interfaces. Power configurations, optical designs, and cooling solutions can also be adapted to specific requirements. Available options depend on the product model, technical feasibility, and project specifications.

Yes. NOVASTAR provides customization of product appearance, dimensions, housing materials, colors, surface finishes, and structural components. Our engineering team also supports customized brackets, mounting systems, and accessories to create distinctive products that reflect your brand identity while considering durability, functionality, and manufacturing feasibility.

Yes. NOVASTAR provides private label solutions, including custom logos, product colors, branding, packaging design, labels, and user manuals. We help customers create a consistent brand presentation across their product range, with customization options tailored to their target markets, packaging requirements, and order quantities.

NOVASTAR follows a structured OEM/ODM process covering requirement analysis, concept design, engineering development, prototyping, sample evaluation, testing, branding, mass production, and delivery. Each stage involves communication and confirmation to ensure the product meets agreed specifications, quality expectations, and manufacturing requirements. The process may vary depending on project complexity and customization needs.

Normally, it takes around 20-30days for prototype and sample approval. But development timelines depend on the product type, customization requirements, technical complexity, and material availability. Standard product samples generally require less preparation time, while new designs involving structural modifications, electronics, or tooling may take longer. And besides, it is also depend on our communication and confirmation time. NOVASTAR evaluates each project and provides an estimated schedule based on development requirements and sample approval procedures.

NOVASTAR respects customer confidentiality and intellectual property throughout the OEM/ODM development process. Non-disclosure agreements (NDAs) can be arranged when required, while project information and technical documentation are shared with relevant personnel as needed. Design ownership, exclusivity, and intellectual property terms are established through mutually agreed project contracts.

05. MOQ & Samples

Learn about minimum order quantities, sample availability, customization options, sample evaluation, and approval procedures to help you plan your sourcing and product development projects.

What is the minimum order quantity (MOQ) for NOVASTAR products?

For OEM orders using our existing product platforms with logo and packaging customization, MOQ typically starts at 50-100 units per SKU. For the LED Panel, we also can change frame type. 
For the Masks, MOQ 300PCS with LOGO, product color, surface design, color box customized with free charge.
If you only need a small trial order, like 20-100PCS with your own brand for start, can pay customization fee to brand. Different products are different customization fee, just contact us for more information
No MOQ if accept our neutral products and packages.
Dropshipping is acceptable also.

Yes. NOVASTAR supports sample orders so customers can evaluate product quality, functionality, performance, and suitability before committing to bulk purchases. Sample testing helps you make informed sourcing decisions and confirm that the selected product meets your business and market requirements.

Sample availability depends on the product model, inventory status, and customization requirements. Most standard products can be offered for evaluation, subject to availability. For newly developed or customized models, sample preparation may require additional development time. Please contact our team to confirm availability and arrangements.

Sample pricing depends on the product model, quantity, technical specifications, and customization requirements. Shipping costs and any applicable development or tooling charges are quoted separately. NOVASTAR provides sample quotations based on your specific requirements to help you evaluate products before placing a bulk order.

Yes. NOVASTAR offers customized samples with options such as logo branding, product colors, LED wavelengths, control functions, and other technical specifications. Customization availability depends on the selected model and engineering feasibility. Our team will review your requirements and confirm the development scope, sample cost, and estimated lead time.

If we have finished goods in stock, we can ship out the sample within 1 day, if we have materials in stock, we can produce and ship within 3 days, if we don’t have them in stock, normally within 7 days to produce a new sample.
Sample preparation time depends on product availability, order quantity, and customization requirements. Standard samples generally require less preparation time, while customized samples may involve additional development and testing. International shipping times vary by destination and courier service. NOVASTAR will provide an estimated preparation and delivery schedule when confirming your sample order.

Yes. Customers are encouraged to evaluate samples for product appearance, functionality, technical performance, user experience, and overall quality before placing bulk orders. Sample evaluation also helps identify any adjustments needed for specific applications or market requirements. Our team can provide technical information and support during the evaluation process.

Yes, you can and sample cost deductions may be available depending on the product model, order quantity, and agreed commercial terms. Any sample fee reimbursement or deduction arrangements should be confirmed before placing the sample order. NOVASTAR evaluates these requests individually based on the proposed cooperation and bulk order requirements.

If modifications are required, NOVASTAR will review your feedback and assess the necessary changes to product design, functionality, or technical specifications. Our engineering team will confirm the feasibility, potential costs, and revised development schedule. Updated samples can be arranged when necessary to ensure the final product meets the agreed requirements before mass production.

NOVASTAR uses the approved sample and confirmed technical specifications as references for mass production. Quality control checkpoints are incorporated throughout manufacturing, including material inspection, production monitoring, and finished product checks. These procedures help maintain consistency in product appearance, functionality, and performance according to the agreed requirements.

06. Quality & Compliance

Learn about NOVASTAR’s quality control processes, product testing, safety standards, certification documentation, and regulatory compliance support for international markets.

How does NOVASTAR ensure consistent product quality?

NOVASTAR maintains product quality through defined specifications, material inspection, production monitoring, and finished product testing. Our quality control procedures focus on product appearance, functionality, electrical performance, and manufacturing consistency. Approved samples and technical specifications serve as references throughout production to help ensure that finished products meet agreed customer requirements.

Quality control is integrated into key manufacturing stages, including incoming material inspection, in-process checks, functional testing, and final product inspection. Depending on the product model, inspections may cover LED operation, electrical parameters, control functions, assembly quality, appearance, and packaging. These procedures help identify potential issues during production and maintain consistency before shipment.

Our current product platforms hold CE marking (for EU market access) and FCC certification (for US market access). CE certification covers both the Low Voltage Directive (LVD) and EMC Directive requirements for our device categories. FCC certification confirms compliance with electromagnetic interference standards. Documentation including Declarations of Conformity and test reports is available upon request for qualified buyers and can be provided as part of your due diligence process.

IEC 62471 is an international standard for evaluating the photobiological safety of lamps and lamp systems, including applicable LED devices. It assesses potential optical radiation hazards to the eyes and skin under defined testing conditions. For LED light therapy products, this evaluation helps manufacturers understand optical safety risks and determine appropriate precautions. IEC 62471 testing supports product safety assessment but does not independently establish medical effectiveness or regulatory approval.

Yes. Compliance support is an integral part of our OEM manufacturing service. For custom products, we design to meet relevant safety and EMC standards from the outset, prepare the required technical documentation, coordinate laboratory testing with accredited third-party labs, and assist in compiling the technical file for CE self-declaration or notified body review. For FCC, we manage the test submission process and can arrange testing at approved facilities. We recommend discussing your target markets at project initiation so certification requirements are built into the product development timeline and budget — avoiding costly redesigns later.

For the US market, FCC certification is mandatory for any electronic device. Regarding FDA requirements: devices marketed solely as general wellness products (not making specific medical treatment claims) typically fall under FDA enforcement discretion and do not require premarket clearance. However, devices marketed with specific medical claims — such as for pain relief, wound healing, or a named medical condition — may require 510(k) premarket notification or De Novo classification. We strongly recommend engaging a US regulatory consultant to define your intended use claims before finalizing product labeling and marketing materials. We can refer you to experienced regulatory affairs partners if needed.

CE marking is required for all electronic products sold in the EU. The applicable directive depends on how the device is classified. Devices intended for general wellness use are typically certified under the Low Voltage Directive (LVD 2014/35/EU) and the EMC Directive (2014/30/EU). Devices making medical claims may fall under the EU Medical Device Regulation (MDR 2017/745), which requires a more rigorous conformity assessment, clinical evidence, and in most cases involvement of a notified body. Additionally, RoHS and REACH compliance is required for all electronic products placed on the EU market. We build these requirements into our standard CE certification process for OEM clients targeting Europe.

Yes. For markets beyond the US and EU, we can coordinate with accredited third-party testing laboratories to support additional certifications. Common examples include UKCA (United Kingdom), TGA (Australia), KC Mark (South Korea), PSE (Japan), and SAA (Australia/New Zealand). The feasibility and cost of these certifications depend on the specific product and target market. We recommend identifying all target markets at the project planning stage so that certification requirements can be incorporated into the product design and testing schedule from the outset, minimising delays and additional costs.

NOVASTAR supports customers with available product specifications, test reports, declarations, and technical documentation for international markets. Documentation requirements vary depending on the destination country, product classification, intended use, and applicable regulations. Our team can assist customers in identifying relevant requirements and coordinating additional documentation or testing when necessary. Market-specific regulatory approvals remain subject to the applicable procedures and requirements.

Yes. NOVASTAR can coordinate additional product testing and conformity assessments based on OEM/ODM project requirements and target markets. Depending on the product, these may include EMC, electrical safety, photobiological safety, environmental compliance, and other applicable evaluations. Our team works with customers to review technical requirements, identify suitable testing arrangements, and confirm the estimated costs and timelines before proceeding.

07. Orders & Shipping

Find answers to common questions about order placement, payment terms, production lead times, international shipping, customs clearance, and delivery arrangements for global customers.

How can I place an order with NOVASTAR?

You can place an order by contacting NOVASTAR through our website inquiry form or email. Please provide your preferred product models, quantities, customization requirements, and delivery destination. Our sales team will review your request, provide a quotation, and confirm the order details before production. Once the commercial terms are agreed upon, we will arrange the next steps according to the confirmed order.

To receive an accurate quotation, please provide the product model, estimated order quantity, required specifications, customization details, and destination country. Additional information, such as branding, packaging, certification requirements, and preferred shipping terms, will help us prepare a more suitable offer. Our team will review your requirements and provide pricing based on the requested configuration and order conditions.

Payment methods and terms are confirmed individually based on the order value, product type, customization requirements, and cooperation arrangements. Available options will be specified in the quotation or proforma invoice. For OEM/ODM projects, payment schedules may also depend on development, tooling, and production requirements. Please contact our sales team to discuss suitable payment arrangements for your order.

Standard OEM orders typically ship within 15-30 business days after deposit confirmation and approved samples. Custom ODM projects with new tooling may require 45-60 days.
Production lead times vary depending on the product model, order quantity, material availability, and customization requirements. Standard products generally require less preparation time, while OEM/ODM projects involving special components, packaging, or tooling may take longer. NOVASTAR provides an estimated production schedule after confirming the order specifications and manufacturing requirements. Any significant changes will be communicated during order processing.
We provide a production timeline at order confirmation and send proactive updates at each milestone – tooling, production start, QC pass, and dispatch.

Yes. NOVASTAR supports international shipping for customers in different markets, including Europe, North America, Australia, and other regions. Shipping arrangements depend on the destination, order volume, product characteristics, and applicable import requirements. Our team can coordinate suitable logistics solutions and provide the necessary commercial shipping documents according to the agreed delivery terms.

We support sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS). For large panel orders or full-body systems, sea freight is most cost-effective. Air freight and express are recommended for sample shipments or time-sensitive restocking. We can quote all options so you can choose based on budget and timeline. We also can offer DDP including Customs Clearance Taxes, door to door service. 

Door-to-door delivery may be available depending on the destination country, shipment characteristics, and logistics service provider. NOVASTAR can assist in evaluating suitable shipping solutions, including delivery to the customer’s specified address where supported. Customs clearance, import duties, taxes, and other destination charges depend on the agreed Incoterms and shipping arrangements. Available services and costs will be confirmed before shipment.

Responsibility for customs clearance, import duties, taxes, and related charges depends on the agreed Incoterms and destination country regulations. Under certain shipping terms, we prepare all standard export documents: commercial invoice, packing list, bill of lading or airway bill, and certificate of origin. For CE-certified products, we can provide the Declaration of Conformity. Import duties and local customs clearance at the destination are the buyer’s responsibility unless a DDP (Delivered Duty Paid) arrangement is agreed upon.

Yes. NOVASTAR provides order status updates at relevant stages, including order confirmation, production, quality inspection, and shipment preparation. Once the goods are dispatched, available tracking numbers or shipping details can be shared according to the selected transportation method. Our team remains available to assist with order inquiries and logistics coordination throughout the delivery process.

If an order is delayed or damaged during shipping, NOVASTAR will assist in reviewing the situation and coordinating with the relevant logistics provider. Customers should inspect shipments upon delivery and promptly report any visible damage, shortages, or discrepancies with supporting photos and documents. Resolution options depend on the circumstances, agreed shipping terms, insurance coverage, and applicable carrier procedures. Our team will work with customers to identify appropriate next steps.

08. Payment & Aftersales Support

Find answers to common questions about payment arrangements, warranty coverage, technical assistance, product maintenance, and after-sales support for international customers.

What payment methods do you accept?

We accept T/T (telegraphic transfer / bank wire), PayPal for sample orders,  USD is our primary invoicing currency, though EUR and GBP can be accommodated. Please contact us to confirm available options for your region.

Our standard terms are 30% deposit upon order confirmation, with the remaining 70% due before shipment. For repeat buyers with an established track record, we may offer 30/70 with payment against copy of bill of lading. Tooling fees for custom molds are invoiced separately and paid upfront.

Sample orders require full payment upfront, including the sample fee and shipping cost. Sample fees are typically refundable or credited toward your first bulk order above the agreed minimum quantity. We’ll confirm the sample fee and lead time when you submit your product inquiry.

Yes. We provide a standard manufacturing warranty covering defects in materials and workmanship, typically for 12 months from the date of shipment. The warranty terms are documented in the OEM agreement. For after-sales support, we offer technical troubleshooting assistance, replacement component supply, and repair guidance for your service team. We can also supply spare parts inventory alongside your production order to support your own after-sales operations. Reducing after-sales costs and warranty claims is a priority in our quality engineering process, and we track defect rates across production batches to drive continuous improvement.

If defects covered under the manufacturing warranty are identified after delivery, we ask clients to document the issue with photos and a description of the fault. Our quality team will review the claim and determine whether the defect is attributable to manufacturing. For confirmed manufacturing defects, we will arrange replacement units, replacement components, or a credit note as agreed. We take quality issues seriously as they directly inform our continuous improvement process. Clients are encouraged to report any recurring issues promptly so we can investigate root causes and implement corrective actions in subsequent production batches.

Yes. NOVASTAR provides technical coordination and after-sales assistance for OEM/ODM products based on the agreed project scope. Support may include product operation guidance, troubleshooting, technical documentation, component evaluation, and assistance with product-related issues. Our engineering and sales teams work with customers to review technical feedback and identify practical solutions throughout the product lifecycle.

NOVASTAR values long-term partnerships with brands, distributors, and importers by providing ongoing communication, product development support, and responsive after-sales coordination. We work with customers to understand evolving market requirements, explore product improvements, and evaluate new OEM/ODM opportunities. Our goal is to build reliable business relationships through consistent product quality, transparent cooperation, and practical technical support.

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