Privacy Policy
Last Updated: October 13, 2026
1. Introduction
Welcome to NOVASTAR.
Novastar Electrical and Lighting Limited (“NOVASTAR”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, https://novastarlighting.com, submit an inquiry, or communicate with us regarding our products and OEM/ODM services.
By using our website, you acknowledge the information provided in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Information You Provide
When you submit an inquiry or contact us, you may provide:
First and last name
Company name
Country or region
Business email address
Telephone number, if provided
Products of interest
Project requirements, customization requests, and other information included in your message
Technical Information
When you visit our website, certain technical information may be processed automatically, such as your IP address, browser type, device information, pages visited, and website access times, depending on our hosting configuration, security tools, and any enabled analytics services.
Business Communications
We may retain relevant correspondence, quotations, product specifications, and business communications associated with your inquiries or projects.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
Responding to product inquiries and quotation requests
Providing product information, technical specifications, and OEM/ODM solutions
Communicating about product development, samples, manufacturing, and potential orders
Managing customer and supplier relationships
Operating, maintaining, and securing our website
Preventing spam, fraud, and unauthorized access
Complying with applicable legal and regulatory obligations
Where applicable data protection laws require a legal basis, we rely on the relevant basis, such as taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining consent where required.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, security, user preferences, and other features enabled on the website.
Third-party services integrated into our website may also use cookies or collect technical information in accordance with their own privacy policies.
You can manage cookies through your browser settings. Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
Disabling certain cookies may affect website functionality.
5. Google Maps and Third-Party Content
Our Contact page includes Google Maps to help visitors locate our manufacturing facilities.
When you interact with or load embedded Google Maps content, Google may process information such as your IP address, browser information, and interactions with the map, in accordance with Google’s own privacy practices.
For more information, please refer to:
Google Privacy Policy: https://policies.google.com/privacy
Google Maps Terms: https://maps.google.com/help/terms_maps.html
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties.
6. Sharing Your Information
We do not sell personal information to third parties.
We may share relevant information with trusted service providers that support our website hosting, business email, technical operations, security, or customer communications.
Where necessary to fulfill your inquiry or project, we may also share relevant business information with affiliated companies, manufacturing partners, or service providers involved in preparing quotations, developing products, or fulfilling orders.
We may disclose information when required by applicable law or to protect our legal rights.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
7. International Data Transfers
NOVASTAR serves business customers in multiple countries and regions.
Your information may be accessed, processed, or stored in countries outside your country of residence, including locations where our business operations or service providers are based.
Where applicable law requires safeguards for international transfers of personal data, we will implement appropriate measures.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including handling inquiries, maintaining relevant business records, managing customer relationships, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the nature of the information, our business relationship, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
9. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable laws, you may have rights concerning your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing activities
Object to certain uses of your information
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the information below. We will review and respond to requests in accordance with applicable law.
11. Marketing Communications
We may communicate with you about products, quotations, and services relevant to your business inquiries or existing business relationship.
Where marketing communications require consent, we will obtain it as required by applicable law.
You may request that we stop sending promotional communications by contacting us at the email address below.
12. Children’s Privacy
Our website is intended primarily for business and professional audiences and is not directed to children.
We do not knowingly solicit personal information from children through our business inquiry forms.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business operations, services, or applicable legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Novastar Electrical and Lighting Limited
Website: https://novastarlighting.com
Email: zoe.ge@novastarlighting.com
Location: Shenzhen, Guangdong Province, China
We will review privacy-related inquiries and respond as appropriate under applicable law.